Question 1

Is there a free trial?

Accepted Answer

Yes. 7 days with 10 credits, enough for three Full audits. A card is required to start, and you can cancel any time. You can also run a free scan with no signup first.

Question 2

What is a credit?

Accepted Answer

Credits run audits. A Quick scan uses 1 credit and a Full audit uses 3. Opening or editing a proposal uses none.

Question 3

What happens when I run out?

Accepted Answer

Audits stop, with no surprise charges. Buy a credit pack or move to a bigger plan to carry on. Unused plan credits roll over for one month.

Question 4

Which plan should I choose?

Accepted Answer

Count the audits you run in a month. Starter suits a solo seller, Pro suits a small team, and Agency suits a team pitching every day. You can change plan later.

Question 5

Do you offer annual billing?

Accepted Answer

Yes. You can pay monthly or once a year. Any offer running now shows on the pricing page.

Question 6

We are a large team. Can you help?

Accepted Answer

Yes. Enterprise covers more seats and custom needs. Get in touch and we will work out what fits.

Question 7

Can I use my own brand?

Accepted Answer

Yes. Your logo, colours, past work and packages appear on every proposal and report.

Question 8

Can I edit a proposal before I send it?

Accepted Answer

Yes. Choose the design and sections, then change anything yourself or ask the AI editor. You decide when it goes out.

Question 9

Does my prospect need an account?

Accepted Answer

No. They open a private link on any device, and you can send a PDF as well.

Question 10

Will I know when they read it?

Accepted Answer

Yes. You can see when a proposal is opened, which sections they spent time on, and when they accept.

Question 11

Does it work on a phone?

Accepted Answer

Yes. Pitchlens is built for phones first, so you can run an audit straight after a meeting.

Question 12

I already use an SEO tool. Why add this?

Accepted Answer

Your SEO tool gives you data for yourself. Pitchlens turns a prospect’s data into a pitch for them: plain-language findings, proof, your brand and a priced proposal. Many agencies keep their SEO tool for delivery work and use Pitchlens to win the client.

Question 13

I already have a proposal tool. What is different?

Accepted Answer

Proposal tools start with a blank template. Pitchlens starts with an audit of that exact business, so every proposal opens with what is costing them customers.

Question 14

Can’t I just build this myself?

Accepted Answer

You can, and it takes several tools plus the copy and paste between them. Pitchlens does it in one flow, so you can pitch more prospects with the same team.

Question 15

Is it worth the price?

Accepted Answer

Use the return calculator on our pricing page with what one client pays you. For most agencies, one extra client covers the plan many times over. It is your own arithmetic, not a promise.

Question 16

Will my proposals look automated?

Accepted Answer

They carry your logo, colours, past work and packages, and you edit anything before sending. Your prospect sees your agency, and only you know what did the heavy lifting.

Question 17

I am a solo seller. Is this overkill?

Accepted Answer

No. Solo sellers often feel it most, because every hour on a proposal is an hour not selling. Starter is built for one person.

Question 18

What does an audit check?

Accepted Answer

Search rankings, Google Maps, website health, speed on mobile and desktop, tracking and ads. You can also run Website or Social audits on their own.

Question 19

How is a Quick scan different from a Full audit?

Accepted Answer

A Quick scan gives a fast first read for 1 credit. A Full audit goes deeper across every check for 3 credits, and is what you would build a proposal on.

Question 20

How do I show a prospect the proof?

Accepted Answer

Every finding has its evidence attached, including the search, location, device and date for each ranking.

Question 21

Can I audit any business?

Accepted Answer

Yes, if it has a website or a business name we can find. Local businesses get the most from the Google Maps checks.

Question 22

How is a proposal created?

Accepted Answer

From any audit, choose a design and sections, select your packages, and Pitchlens assembles it from the findings and your past work.

Question 23

Can I add my own work and pricing?

Accepted Answer

Yes. Save your packages and past projects once, including pictures, GIFs and video, then reuse them on every proposal.

Question 24

What does the AI editor do?

Accepted Answer

Ask for changes in plain English, such as a shorter opening or a different order. It works through set tools and cannot add numbers of its own.

Question 25

Can prospects accept online?

Accepted Answer

Yes. They can accept from the live page and you are notified straight away. E-signature and deposits are coming soon.

Question 26

Where does the audit data come from?

Accepted Answer

Live search and Google Maps results, speed tests, and a visit to the business website when you run the audit.

Question 27

Does the AI make up numbers?

Accepted Answer

No. Every number comes from audit data, your packages or what you type in. The AI writes the words around them, and any draft that adds a new number is rejected.

Question 28

What if a check cannot be confirmed?

Accepted Answer

It is marked as not checked and never shown to your prospect as a problem. If one check fails, the rest of the audit still completes.

Question 29

Who can see my data?

Accepted Answer

Only your workspace. Each agency’s data is separated at the database level, and team roles control who can do what.

Question 30

Do you store card details?

Accepted Answer

No. Payments go through a secure payment provider, so card numbers never reach our servers.

Ask us the hard ones.

Everything you want to ask.

Send your next proposal today.