Refunds and cancellations

This rule covers every subscription charge: monthly or annual, the first payment or a renewal, and add-ons.

• Ask within 3 days (72 hours) of the charge. The time starts when the payment goes through, as shown on your invoice in Billing.
• Nothing used since the charge: we refund that charge in full and end the plan.
• Anything used since the charge: that charge is not refunded. Using means one or more credits were spent, for example to run an audit, build a proposal or use the AI editor.
• After 3 days: that charge is not refunded, whether or not you used it. You can still cancel so you are not charged again.

Every credit your workspace spends is recorded with the time, the feature and the person who used it. You can see the same history in Billing. When you ask for a refund, we compare that record with the time of the charge. This keeps the decision fair, quick and the same for everyone.

Reports are built from search and website data that changes every day, so a figure can differ from what you see elsewhere. That on its own is not a reason for a refund. If you think something is wrong, tell us and send what you are comparing it with, such as a screenshot or export from your own analytics, ads or search tools.

• We review it and reply within 2 business days.
• If our report was wrong because of a fault on our side, we fix it and return the credits used for that report to your workspace.
• If the difference comes from timing, location or a different source, we explain why so you can present the figures with confidence.

The free scan on our website needs no account. The trial lasts 7 days, costs $1.99 and includes 3 credits. Your card is saved for when you choose a plan, and nothing else is charged unless you do. Like any charge, the trial can be refunded within 3 days if none of its credits were used.

You can cancel at any time in the app, under Billing. You do not need to email us or speak to anyone.

• Your plan stays active until the end of the period you have already paid for.
• It will not renew, and you will not be charged again.
• You keep access to your proposals and audits for at least 30 days after that, so you can download what you need.

• Upgrades take effect straight away. You pay only the difference for the days left in your period. The 3-day rule applies to that difference.
• Downgrades take effect at the end of your current period. Nothing is charged or refunded on the day you change.

• A credit pack can be refunded in full within 3 days of purchase if none of its credits have been used.
• Credits that come with a plan are part of the plan and are not refunded on their own.
• Credits have no cash value and cannot be swapped for money in any other case.
• If an audit fails because of a problem on our side, the credits it used are returned to your workspace automatically.

• You were charged twice for the same thing.
• You were charged after you cancelled.
• You were charged the wrong amount because of a mistake on our side.
• We closed your account without cause, for any time you had paid for and not used.

• Charges where credits were used after the payment.
• Requests made more than 3 days after the charge.
• Accounts suspended for breaking our Terms of Service.
• Results of audits or proposals, since we cannot guarantee rankings, traffic or a signed deal.

1. Within 3 days of the charge, email support@trypitchlens.com from the email address on your account, or use the help button in the app and ask for a person.
2. Tell us your workspace name and the charge, with its date and amount.
3. We check your credit history and reply within 2 business days.

Approved refunds go back to the card you paid with, usually within 5 to 10 business days, depending on your bank. Refunds are in US dollars, so the amount in your currency may differ slightly because of exchange rates. The request date is the date we receive your message, even if we reply later.

Please contact us before opening a dispute with your bank. We can usually fix billing problems faster, and a dispute may pause your account while it is reviewed.

Pitchlens is a business service. Nothing in this policy limits any rights you have that cannot be excluded under the law where you are. This policy is part of our Terms of Service. We may update it, and the date at the top shows when it last changed. Changes do not affect payments made before them.